Back to Back takes the health and safety of our patients, staff and practitioners very seriously.  We have put many protocols in place to minimize the risk of transmission of COVID-19 infection.

Policies and Procedures to be aware of before your visit

  • We ask patients to wear a medical mask when they enter the clinic. Masks are available if you don't have one on hand (one per patient per visit).

  • When booking an appointment, you will be screened for COVID-19 infection as well as other questions involved.

  • We are not allowing anyone to book who are exhibiting any possible signs of COVID-19 infection, so if you are experiencing coughing, sneezing, have a stuffy or runny nose, chest pain, sore throat, loss of smell and/or taste, headache, chills, fever, shortness of breath, or tight chest. We also encourage patients to do the online self assessment the day of their appointment.                                                                   (takes you to a new tab-government site)

  • Please call ahead of you have been outside of Canada as our travel policy can change.  We follow the direction of our colleges, Worksafe BC and the BC government when it comes to international travel. 

  • Please arrive only a couple minutes before your appointment.  We try to stagger visit times and minimize how many people are in the building at one time to help with physical distancing. 

  • When you enter you must sign a waiver confirming our screening questions.

  • You will be instructed to wash your hands or sanitize.

  • NO COMPANIONS are allowed in the building at the time of your appointment unless they are essential to your care or the patient is a minor then a parent/guardian is welcome to accompany the patient. 

  • Staff is not permitted to child mind when you are getting treated.

  • We ask everyone to stay 6 feet or more away from anyone else when possible.

  • Everyone gets a tickle in their nose or throat from time to time so if you need to sneeze or cough, we ask you do this in your elbow and to turn your body away from anyone and let a staff member know so we can sanitize the area around you.

  • You must comply with our infection control procedures while at the clinic or you will be asked to leave.

  • If there is paperwork that is needed to be filled out please visit our intake forms page and select the appropriate paperwork.  This includes intakes, extended health direct billing forms, MVA forms and WCB forms.  Instructions are on that page as well on how to get us these forms in a paperless way. They come to us blank if you don't follow the instructions and will result in having to fill it out again.